Rules of Conduct for Visitors of the Laima Chocolate Museum


I General Rules

1. The aim of these Rules is to familiarise each visitor with the rules to be observed at the Laima Chocolate Museum to ensure the following:

- the safety of visitors and their belongings;

- a high-quality visit;

- the preservation of historical evidence.

2. The staff of the Laima Chocolate Museum reserves the right to ensure the understanding of these Rules, to explain these Rules to visitors in the event of questions, as well as to reprimand visitors if these Rules are violated — either verbally or by drawing up an act (report).

II Access to the Museum

3. The Laima Chocolate Museum is available to visitors during its working hours posted on information stands in the museum territory.

4. The entrance fee and discounts for admittance into the Laima Chocolate Museum are determined and confirmed by the Director of the Laima Chocolate Museum and the Marketing Activation Manager. Each visitor can find this information at the museum’s information centre or on the museum’s web page —

5. While in the museum premises, it is the responsibility of each visitor to purchase an entry card (ticket) and to keep this ticket until the end of the visit and to show this ticket upon the request of the staff.

6. The last entry into the museum is 30 minutes before closing. If necessary, museum staff will remind visitors of the closing time and urge them to complete their visit.

7. Handicapped persons are allowed to visit the exhibit with the assistance of a wheelchair.

8. Parents with infants are allowed to move around the exhibit with baby strollers.

9. Group visits take place with the leader of the group who takes the responsibility for compliance with these rules.

10. Only the staff of the Laima Chocolate Museum (hereinafter — the “Museum Staff”) may lead tours in the museum.

III General Rules of Behaviour for Museum Visitors

11. In the territory or premises of the museum, the following is prohibited:

11.1. to carry weapons;

11.2. to carry explosive or flammable substances;

11.3. to carry pungent, oversized objects;

11.4. to enter the museum with art or antique items;

11.5. to carry animals;

11.6. to stay in premises in a state of inebriation offensive to other people;

11.7. to smoke or spit;

11.8. to display posters or other announcements;

11.9. to collect donations for charity;

11.10. to conduct unauthorised opinion surveys of museum visitors;

11.11. to sell unauthorised printed items or souvenirs;

11.12. to throw away litter in non-designated places;

11.13. to take professional photographs or video, film or record for radio or television without written permit;

11.14. to touch fire safety or alarm devices without cause;

11.15. to run, roughhouse, slide, or sit on stairs;

11.16. to play games that disturb other visitors;

11.17. to stay in premises that are not stipulated by a particular event programme at a relevant moment;

11.18. to touch and voluntarily (without agreeing with the Museum Staff) move objects of interior equipment;

11.19. to damage decorative finishing;

11.20. to cross set barriers or enclosures;

11.21. to damage flooring;

11.22. to open windows and doors without permission.

12. In the exposition and display areas of the Laima Chocolate Museum, as well as in the White Hall of the Museum, visitors are prohibited from the following (in addition to provisions of Clause 10):

12.1. to carry wet umbrellas;

12.2. to be noisy;

12.3. to bring suitcases, travel bags, and backpacks into the exhibit. Small purses may be carried. Lockable lockers can be used for storing bags.

13. Photography or filming with a tripod is permitted with the authorisation of the Museum Staff.

14. Professional photography and photo sessions with costumes (including for personal use), as well as filming are only allowed with permission from the museum manager.

15. Should visitors wish, they can take pictures and videos of themselves in museum premises: it is a part of the exhibit. If visitors wish to receive their photo and/or video, it can be received in electronic form, specifying the e-mail address, to which photo and/or video will be immediately sent. The museum does not collect or store any personal data of visitors, their photographs or recorded videos.

16. While in the Laima Chocolate Museum, major persons (parents, accompanying persons) undertake liability for minor persons: to look after and take care of minor persons, as well as to be responsible for their actions.

17. Losses incurred in the event of non-observance of the aforementioned rules are covered by the person specified as a person responsible for a particular event, or by a person that caused these losses, or by a person accompanying a minor person.

18. In the event of occurrence of losses, an agreement is signed between the museum and the person covering losses; by signing this agreement, the person covering losses certifies that his or her act or omission resulted in losses to the museum and that this person undertakes to compensate them. The museum sends an invoice, wherein incurred losses are calculated and their payment term is specified, to the person’s contact address specified in the agreement document.

IV Public Safety

19. Any violation of these Rules must be reported to the Museum Staff.

20. Any incident of theft, infliction of bodily injury or any other threat must be immediately reported to the Security Service.

22. The Internal Security Service must be informed if any suspicious objects are found, including purses, bags, etc.

22. Any lost items found in the museum may be retrieved by the owner at the museum’s information centre, where they are kept for one (1) year.

23. In case of fire, visitors must calmly evacuate the museum according to the evacuation plan following instructions of museum employees.

24. Lost/found children must be brought to the information centre. Missing children or persons must be reported at the museum’s information centre.

V Final Provisions

25. Visitors have the responsibility of following these Rules as well as any other instructions of museum employees.

26. Museum employees have the right to take necessary actions (issue warnings, expel visitors from the museum, confiscate items that violate the rules of the museum) and call the authorities (police, local authorities, etc.) to solve conflicts.

27. If necessary, SIA “Orkla Confectionery & Snacks Latvija” security staff have the right to inspect the contents of purses or bags brought into the museum at any time. If visitors do not comply with the requests of SIA “Orkla Confectionery & Snacks Latvija” security staff, the security staff calls the State Police to resolve the conflict.

28. The Laima Chocolate Museum is not responsible for any losses or damage caused to personal belongings of visitors due to any reason.

29. The museum is not liable for any mishaps that occur as a result of violating these Rules.

30. A book of complaints and recommendations is available in the information centre.